Enterprise Netting Solution to Reduce Patient Refunds

Representatives from Presbyterian Healthcare Services (PHS) will discuss their implementation of an automated netting process of patient payments across their enterprise to reduce credit balances. This process has helped PHS to significantly reduce refunds, lower processing costs and reallocate resources to revenue collection while greatly improving their patients’ experience. They will share the pain points that started this initiative, the engagement between EPIC and their IT department, and the efficiencies realized as a result of creating this optimal netting process. Original Live Webinar Date: December 5, 2024