COVID-19: How healthcare leaders help their organizations be more consumer-oriented coming out of the crisis
In the wake of COVID-19, healthcare leaders should go beyond reconstruction to consider ways to permanently improve the patient experience.
3 keys for hospitals seeking to establish a work-from-home setup for patient financial services
During a six-year process to move its Patient Financial Services department to a full-time work-from-home setup, Spectrum Health learned key lessons and best practices.
TransUnion survey on consumerism: Healthcare consumers want to know the price of a service in advance
Healthcare organizations that have increased availability of price estimates and facilitate clear conversations about the account resolution process anecdotally report improvements in self-pay collections and patient satisfaction, says HFMA's Chad Mulvany.
How one provider organization uses data reporting and analytics to transform healthcare operations
As part of HFMA’s Digital Annual Conference, leaders with Privia Health explained how they have applied a multistage process to optimize their data-reporting procedures and analytics platform.
HHS postpones deadline for hospitals to comply with Provider Relief Fund reporting requirements
With new legislation having modified the rules governing the reporting of Provider Relief Fund payments, HHS has indefinitely postponed the Feb. 15 reporting deadline.
Hospitals in the hot zone: Global insights from frontline physicians on meeting the COVID-19 surge
Three physicians from countries hard hit by the coronavirus pandemic share their experiences and perspectives from the pandemic's impact and the response required to prepare for rising numbers of patients hospitalized with COVID-19.
Professional Credit: Engaging Patients in Their Financial Journeys
In this article, Professional Credit discusses how it helps healthcare organizations effectively and positively engage patients throughout their healthcare financial journeys.
New legislation seeks to take unwelcome surprises out of patient billing
A new law called The No Surprises Act is designed to prevent healthcare consumers from getting stuck with potentially large bills after receiving out-of-network care.
Healthcare News of Note: Payers push back on CMS prior-authorization rule
Healthcare News of Note for healthcare finance professionals is a roundup of articles from the past week, including why payers are pushing back on the prior-authorization rule and information on HHS funding to support the nation's response to the COVID-19 pandemic.
Managing self-pay with a patient satisfaction mindset: 4 tips for success
Given the continuing growth of self-pay and rising insurance deductibles, how you collect on self-pay balances has never been more important to your financial health and prospects.