Change Healthcare-Harris Poll study: Every step in the process is a chore for healthcare consumers
Consumers struggle with finding, accessing and paying for healthcare, according to a study presented at HFMA's Digital Annual Conference.
How a hospital used expansive patient questioning to improve their experience
How a hospital used patient surveys to change and then monitor approaches to improve their financial experience.
HFMA’s Digital Annual Conference continues Aug. 12 and Aug. 14 with more virtual education for healthcare finance professionals
HFMA's Digital Annual Conference continues Aug. 12 and Aug. 14 with a focus on optimizing performance with the latest KPIs, using analytics strategies to lower cost and maximize revenue and using behavioral economics to engage patients.
How Spectrum Health built an effective work-from-home policy
Responding to workplace challenges posed by the COVID-19, Spectrum Health in Grand Rapids, Mich., transformed its work-from-home policy approach into one that worked for all aspects of the revenue cycle — back, middle and front end — while establishing metrics to monitor and measure productivity and quality.
Transparency push will continue, won’t increase prices, Verma tells HFMA audience
CMS Administrator Seema Verma said the Trump administration will continue with price transparency initiatives, and she believes they will not increase healthcare prices.
From rules and regulations to innovation and disruption: The best of HFMA’s 2020 Digital Annual Conference
HFMA’s Annual Conference went all-digital for the first time in 2020, showcasing relevant content to a virtual audience of healthcare finance professionals.
Why healthcare organizations should adopt a transformational mindset coming out of COVID-19
As the healthcare industry starts to look beyond the COVID-19 pandemic, leaders should consider how they can go beyond recovery to transform their operations.
HFMA’s Digital Annual Conference continues July 15 and July 17 with more virtual education for healthcare finance professionals
HFMA's Digital Annual Conference continues July 15 and July 17 with sessions to help healthcare finance professionals handle revenue cycle and clinical care challenges amid the pandemic.
Offense or defense? Why a healthcare provider should identify its financial persona as part of a revenue growth strategy
A hospital or health system should identify its financial persona as an initial step in developing strategies to diversify revenue and improve its margin, according to a presentation at HFMA’s Digital Annual Conference.
How smaller organizations use patient experience best practices to improve competitive edge
From pre-service and onsite financial counseling to the business office, revenue cycle has become the brand ambassador for hospitals and health systems.