Building Patient Relationships Through the Revenue Cycle
Empowering call center staff to take each patient’s circumstances into consideration reduces the financial burden on patients and helps Providence Health & Services collect the money it is owed.
Curbing Healthcare Costs Through Bundled Payments
Dave Terry explores ways healthcare providers and payers can work together to empower patients in making choices about their own care.
Ask the Experts: Hospitalist Billing
What is a standard pricing methodology for hospitalists who provide both inpatient and outpatient services?
How Providence Health Optimizes Its Customer Service Contact Center
By offering flexible and competitive work options, Providence Health maintains a high-performing customer service contact center that reduces bad debt and helps patients find financial assistance.
Bad Debt Expense Benchmarks
Bad debt becomes a difficulty as patients with high-deductible health plans struggle to pay their bills.
Ask the Experts: Net Days in A/R
Are unbilled charges and DNFB charges included in the total outstanding A/R amount used to calculate net days in A/R?
Ask the Experts: Payment Plans
What is the industry best practice for hospital payment plans, including terms, length, minimum payment, and interest bearing options?
Ask the Experts: Definition of Bad Debt
What is the standard industry definition for bad debt percentage?
Combining Hospital and Physician Billing
In three very different health systems, administrators achieved success in bringing together hospital and physician billing. For example, CentraCare saved $1.5 million since it completed the integration in 2015.
The Patient-Centric Revenue Cycle Roadmap
This tool is a graphic depiction of the contemporary revenue cycle road map, providing a description of and context for the typical revenue cycle work flows with a focus on the consumer, the patient, and the customer.