Let Data Drive the Design
Healthcare providers can use methodical statement design approaches to successfully engage patients in the billing process.
Cone Health Overhauls Patient Engagement Strategy
New patient statements and a web portal helped Cone Health increase patient cash collection by nearly $13 million during a two-year period.
Revenue Cycle Risks and Rewards in the Era of Value-Based Care
Physician specialty practices face the daunting task of recalibrating their revenue cycle management processes to optimize their financial performance under value-based care.
Forum Networking Webinar: Patient Financial Communications: Presbyterian Healthcare Services Case Study
A revenue cycle leader describes an award-winning patient financial communications program that includes processes for scheduled, unscheduled, emergency, and self-pay patients.
Yale New Haven Hospital Homeless Patient Screening Tool
Yale New Haven Hospital asks specific housing-related questions to determine whether patients are homeless.
Bad Debt, Charity Care Contribute To Differences in Patient Revenue
Low margin hospitals may be receiving reduced payments from commercial insurance, which may contribute to their lower net patient revenues.
10 Critical Medicaid Trends to Watch
It is important for hospitals and health systems to forecast the impact of proposed healthcare legislation on Medicaid payments, eligibility teams, and patients.
Hiring for Effective Post Service Revenue Cycle Performance
Revenue cycle leaders agree that positive, motivated candidates can overcome a lack of back-end knowledge and experience to become valuable employees.
Screening and Coding for Homelessness
Health systems are recognizing that homelessness is a root cause of high healthcare utilization, but most systems do not screen and code for homelessness. Revenue cycle, patient access, and coding staff can play a role to improve homeless patient outcomes and reduce avoidable utilization by screening for and documenting homelessness.
Responsive Payment Support: Changing the Mindset for Self-Pay Collections
John Talaga of OnPlan Health discusses a strategy to address the increase of self-pay accounts.