Revenue Cycle Management

Kristen Mazurek, manager of patient financial services at Geisinger Health, talks about the hospital revenue cycle. Also, the latest healthcare finance news.

John DeZulovich, director of patient financial services, St. Clair Hospital, shares best practices for financial conversations in the emergency department. Plus, HFMA news and the "Fast Five" on avoiding emergency department denials.

Nicholas Mendyka of the University of Virginia Health System Medical Center talks about the necessary coordination between clinical and financial for future revenue cycle success. Also: five key considerations for organization integration.

Privia Health's senior vice president of revenue cycle management discusses physician practice strategies for effective patient financial conversations before service delivery, and in another type of "preparedness," a hospital CEO shares memories of Hurricane Harvey and the steps his facility took to maintain operations.

Nicholas Mendyka of the University of Virginia Health System Medical Center discusses price transparency, and HFMA director Todd Nelson talks about the revenue cycle of tomorrow. Also: five things patients can do to avoid surprise bills (and why hospitals should tell them).

Welcome to Voices in Healthcare Finance. If you’ve listened to our podcast before, you’ll no doubt notice some differences in today’s episode. That’s because today, we’re debuting a brand new version of the podcast. From now on, we’ll begin each episode with the latest healthcare business news, then deliver provider stories and practical advice for healthcare finance leaders like you. We’ll release new episodes every other Wednesday with occasional bonus episodes that go in depth about a particular topic. On today’s episode, we begin a series that focuses on best practices in the revenue cycle. Then, we’ll discuss key opportunities to educate patients about their financial obligations.

Voices in Healthcare Finance will debut a new format on September 5. In this sneak peek, Erika Grotto interviews Sandra Wolfskill, one of HFMA's directors of healthcare finance policy, for the first installment of a six-part series about patient communication and the revenue cycle. Sound editing by Julian Suga and Bryan Kuhn.

Pattie Kloehn of Healthwide Solutions and Bruce Haupt of ClearBalance describe trends in patient payment plans and detail how UConn Health achieved a 230% ROI on its own patient payment program. Also, five fast facts about revenue integrity.

Hospitals and health systems should develop an operating model to address a new revenue cycle concept, called the clinical revenue cycle.

When a hospital or health system upgrades or replaces a legacy electronic health record, an important consideration is how best to manage outstanding accounts receivable in the legacy system.