How First Physician Corp. Turned Around Its Patient Satisfaction Scores
One emergency medicine physician group raised its patient satisfaction scores from below the 20th to the 99th percentile. Leaders credit a variety of strategies, including sharing unblinded physician data every quarter.
Leveraging the Lab to Achieve Strategic Objectives
Organizations like Henry Ford Health System are using technology and collaborative partnerships to showcase their labs’ value.
How Emory Clinic Uses Game-Based Principles to Boost Productivity
Leaders at Emory Clinic use gamification techniques to improve revenue cycle staff performance. In three months, A/R staff increased their productivity by 7.9 percent, trimmed six days from net days in A/R, and increased net payments by 6.2 percent.
When Leading and Managing Others: First Do No Harm
A five step model helps leaders focus on the potential ethical issues behind their decisions.
Ask the Experts: Rural Hospital Resources
I work at a rural 24-bed critical access hospital and am looking for a finance policy and procedure manual, as well as a payroll specialist job description.
Revenue Cycle: Cost Center or Strategic Asset?
“If you begin to view your revenue cycle as an asset versus overhead, you begin to make strategic investments in that asset and you begin to develop and grow that asset,” says Jeffery Hurst of Florida Hospital.
What Does Financial Success Look Like in the CAH World?
CFO Bryce K. Betke credits four key factors for Crete Area Medical Center’s success: affiliation, payer mix, physician employment, and population health.
Medical Practice Clinical Productivity Evaluation Tool
Hospital and physician leaders can use this evaluation tool to determine how to improve physician productivity in medical practices.