Productivity and Process Improvement

On health system undertook a four-step process for performance improvement that involved developing organizational improvement targets and engaging division leaders to meet the targets at the division level.

A specialized department to help clinicians and researchers at Boston Children’s Hospital get their innovative ideas to market.

Kenneth J. Heinrich discusses how efficient handling of emergency department patients can maximize revenue and increase patient satisfaction.

The cost of disposing of expired drugs can reach the billions each year, making efficient pharmacy practices key in a time when healthcare organizations are looking for ways to control spending.

Hospitals and health systems have entered a new era in which data analytics will play an increasingly vital role in identifying opportunities for improved performance.

Data can be the key to improving financial performance while maintaining patient satisfaction.

Three recent projects, each in a different geographic location, stand out as strong examples of how implementing a collaborative approach and some fundamental Lean principles helped lay the groundwork for success.

If providers fully adopt automated processes for claim transactions, a minimum of 1.1 million hours of administrative work could be saved per business week each year, according to a 2016 CAQH study. 

The decision support team at Baptist Health implemented a new tool that provides dashboards to monitor service line performance, profitability, and utilization.

An EMS provider cut A/R days in half by addressing the unique challenges of emergency medical service revenue cycle processes―limited time to capture patient data and insurance coverage information and a lack of technology integration with other healthcare providers.