Patient Experience

How the Trump administration is weighing continued telehealth expansion

The Trump administration is examining several key factors to determine whether to continue expanded use of telehealth, says a senior official.

By Rich Daly June 15, 2020

CMS issues reopening guidance to healthcare providers, patients

CMS has offered more reopening guidance for both providers and patients amid indications some patients may not return.

By Rich Daly June 12, 2020

Hospital ED visits still down 26% following declines stemming from COVID-19, CDC reports

The CDC found hospital emergency department use remained 26% below normal by the end of May.

By Rich Daly June 9, 2020

Amid looming deadline, physician practices begin to receive federal coronavirus funding

Long-awaited federal coronavirus support to practices has begun to flow.

By Rich Daly June 2, 2020

ED volumes slowest to begin recovery after COVID-19, analysis finds

ED volumes are the biggest laggards in terms of hospital volume recovery from the coronavirus pandemic.

By Rich Daly June 1, 2020

ACHP survey: Many consumers are not comfortable going to the hospital during COVID-19

The ACHP survey on consumer behavior during COVID-19 provides insight into the challenges organizations will face as they attempt to engage healthcare consumers in non-emergent services.

By HFMA May 27, 2020

The increased uninsured population and changes in coverage for others requires healthcare finance departments to revise their practices

As a result of unemployment, insurance coverage has changed for millions of Americans, making it more important than ever for healthcare providers to offer financial counseling, community outreach and patient education.

By Chad Mulvany, FHFMA May 21, 2020

U.S. District judge hears CMS price transparency lawsuit opening arguments

The May 7 hearing regarding CMS's controversial price transparency policy is likely the opening act in what may be a long series of appeals to the lawsuit filed against the Trump administration.

By Chad Mulvany, FHFMA May 14, 2020

Patient financial responsibility for COVID-19 treatment: Let’s get it right

Even while hospitals are facing a dire financial situation amid the COVID-19 pandemic, they should adapt their business practices to account for the hardships facing consumers.

By Joseph J. Fifer, FHFMA, CPA April 27, 2020

Patient financial responsibility for COVID-19 treatment: let’s get it right

HFMA President and CEO Joe Fifer addresses issues related to the patient financial experience — and journalists who are covering it —during the COVID-19 pandemic.

By Joseph J. Fifer, FHFMA, CPA April 27, 2020
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