Operations Management

Using a Lean design process, Lee Health created a life-size mock-up of clinical and administrative facilities to optimize patient flow and staff flow before drawing the designs for a new outpatient facility.

A monthly scorecard helped surgical departments reduce costs without requiring surgeons to follow a strict standardization process to limit the number of vendors.

An analysis found that hospital readmission reduction programs inconsistently provide net savings to health systems. The average net savings per heart failure patient was $972, but the study found a $169 net loss per patient among general populations.

Montefiore’s care management approach includes embedding primary care and HIV care providers in methadone clinics and integrating behavioral health specialists in primary care practices.

Treating patients in the ICU who cannot benefit from that level of care may reduce positive patient outcomes and satisfaction, as well as introduce unnecessary costs.

The New Jersey Hospital Association coordinated learning collaboratives to help hospitals share their best practices for reducing patient harm while saving millions in unnecessary costs.

Healthcare organizations that prepare for natural and man-made disasters can help manage the inevitable.

Through gamification, healthcare organizations can engage staff in performance improvement efforts by offering them nonmonetary incentives to pursue these efforts in the spirit of a game.

The experiences of two health systems provide insight into how healthcare providers can use advanced data analytics to sustainably improve patient outcomes and reduce costs. 

Finance leaders provide critical information and expertise in healthcare organizations that are looking to improve patient access.