Forming a Physician Communication and Peer Support Center
Kelley Dillon describes the wide-ranging impact of an in-depth curriculum at Henry Ford Health System that trains physicians to communicate with patients clearly and empathically.
Increase Cash Flow by Giving Your Business Staff Meaningful Work
The pillars of strong revenue cycle operations are creating meaningful work, developing knowledge, removing obstacles, and advancing analytical capabilities. Revenue cycle leaders can achieve these goals by integrating payer and claims data and applying algorithms to optimize staff efforts.
Virtual Work Drives Productivity at Cleveland Clinic
Since initiating its remote worker program, Cleveland Clinic’s revenue cycle department has experienced a 13 percent increase in productivity.
Case Examples of the Use of a Dyad Management Model
Two leading health systems—WellSpan Health and Baylor Scott & White Health—exemplify the principles of an effective dyad management model, involving the pairing of physician and administrative leaders. WellSpan Health. Based in York, Pa., WellSpan Health employs a dyad management model
Improving Medical Group Performance as Markets Transition to Value
As health systems increasingly employ physicians in preparation for value-based care, it is imperative that they understand what constitutes a high-performing medical group and work with physician leaders to build such groups.
Strategize. Execute. Succeed. Lessons for Healthcare Leaders
Healthcare leaders and create and execute effective futures for their organizations by applying three lessons.
Prepare for the Worst, Hope for the Best
Now is a good time to rethink your approach to disaster preparedness.
Windy Runner: How the midlife start of a hobby became a lifelong passion
Linda Klute started running at an HFMA event and realized it provided lifelong stress relief and comradery.
Executive Presence and Why It Matters
Business and career coach Vickie Austin reviews author Sylvia Ann Hewlett's Executive Presence: The Missing Link Between Merit and Success, a humorous take on how to cultivate this crucial skill for workplace success.
How to Accept and Leverage Feedback for Career Growth
Douglas Stone, founder of Triad Consulting, a lecturer on law at Harvard Law School, and co-author of Thanks for the Feedback: The Science and Art of Receiving Feedback Well, says the key to receiving feedback is to understand that it's a normal part of coaching.