Ask the Experts: Collection KPIs
Can you share collection rate benchmarks for third-party extended business offices?
Ask the Experts: Billing Staff Metrics
What are the standards for biller activity and productivity?
Ask the Expert: Rebilling Denials
What is the benchmark for number of days for rebilling after claims have been denied or rejected?
A KPI Primer: 5 Steps for Creating Meaningful Revenue Cycle Metrics
Healthcare revenue cycle KPIs that have a defined purpose and are actionable can raise staff performance and improve processes.
Ask the Expert: Staffing Benchmarks
I am looking for staffing benchmarks for the Patient Accounting area: number of accounts/per FTE and number of hours per account
Forum Webinar: Effectively Using KPIs to Measure and Improve Revenue Cycle Performance
The session included a case study and sample tools from OhioHealth.
Ask the Experts Answer: Cost-to-Collect Calculations
Q: We are basing staffing decisions on your benchmark of 2% of collections for cost-to-collect. Would you explain how you arrived at this percentage? We would like to obtain the facts and background that went into that research since it will be utilized at our facility for important decisions.
Ask the Expert Answer: Calculating Cost-to-Collect
We are basing staffing decisions on your benchmark of 2% of collections for cost-to-collect. Would you explain how you arrived at this percentage? We would like to obtain the facts and background that went into that research since it will be utilized at our facility for important decisions.
Ask the Expert: Insurance Claim Standards
Q What are the healthcare industry standards for the number and dollar amount of insurance claims worked for a collector per day, week, and month? A Unfortunately, there are no industry standards or KPIs available at this time. However, providers
Ask the Expert: Patient Access Productivity Standards
A list of patient access productivity standards for revenue cycle leaders.