5 Steps for Consumer-Friendly Payment Options that Raise Satisfaction and Revenue
Today’s hospitals rely more on innovative consumer-friendly revenue capture solutions because of increasing patient responsibility and the risk of non-payment. Providers benefit significantly from implementing technological and non-technological solutions that integrate with operational workflows to mitigate leakage and increase cash flow.
Can a “Cookie” Mentality Help You Collect More Patient Payments?
Alan Nalle describes how a retail mindset can help healthcare organizations communicate with patients.
More Than Half of Consumers Have Concerns About Paying Medical Bills Online
Approximately two-thirds of millennials are not comfortable with current security associated with online medical bill payments, with Generation X and Baby Boomers following at 58 percent.
Do Medical Credit Cards Make Sense for Providers?
Primarily used by dentists, cosmetic surgeons, and veterinarians, medical card issuers are looking for a broader range of providers, including hospitals and health systems.
Strategies for Managing Third-Party Liability Claims
Boston Medical Center has achieved average cycle times of 90 and 120 days respectively for workers’ compensation and motor vehicle accident claims.
CHRISTUS Health Revamps Denials Management
The health system boosted productivity by 25 percent by focusing staff time on the accounts with the greatest potential return.
Overcoming Internal Threats to Revenue Cycle Performance
Kent Ritter describes the effect of organizational growth on the revenue cycle.
Improving Patient Customer Service with Open Communication
Kevin Lathrop proposes strategies for more effective communication with patients regarding payment.
Payment on Motor-Vehicle Claims: An Untapped Source of Revenue in Uncertain Times
George Abatjoglou explains the importance of knowing how to process a common, but often mishandled, type of claim.
Ask the Experts: Cash Payment Metrics
Outside of the days cash on hand (DCOH) liquidity metric, what other cash or payment term metrics are useful?