Billing and Collections

Payer access to EHR data improves cash flow

Sharp Healthcare gives some payers limited access to their members’ EHR data, which reduces the time-consuming cycle of level-of-care authorization denials, appeals, and ultimate approvals.

By Lola Butcher July 18, 2018

Billing Processes Need Overhaul as Patient Payments Increase

The challenge of increasing patient financial responsibility is compounded by consumers’ confusion with billing documents.

By HFMA July 9, 2018

Closing Patient Communication Gaps

While some patients struggle to pay their healthcare bills, it’s also true that plenty of bad debt is the result of disconnects in the billing process and confusion over what patients owe.

By Matt Hawkins July 9, 2018

Reinventing Medical Payments: The Urgency for Digital Transformation to Prioritize Patients

The rising cost of health care has made the need for convenience in patient payments necessary for both patients and providers.

By Chris Wenner June 26, 2018

Larger Patient Payments Call for Provider Involvement

Patient financial responsibility increased by 11 percent between the final months of 2016 and 2017.

By HFMA June 12, 2018

A Snapshot of Patients Who Use Healthcare Financing: 11 Things to Know

Samaritan Health’s patient financing program has evolved from term loans with interest rates to two options: a credit line at no interest for 24 months and a credit line at 6 percent APR up to 60 months for those who need longer terms.

By Kym Clift June 12, 2018

Forum Networking Webinar: Standardizing Best Practices in Patient Financial Communications – Key Takeaways

Listen to this interactive discussion led by patient access directors from Mayo Clinic, Texas Health Resources, and Health First. They share strategies for consistent and high-quality patient financial communications.

By HFMA May 16, 2018

Revenue Cycle Management for the Millennial Generation

Richard O’Rourke suggests healthcare organizations that cater to preferences of millennials may find themselves in a better financial position as that generation becomes responsible for a greater share of healthcare decisions.

By Richard O’Rourke May 11, 2018

Patient Access and Revenue Cycle Analytics: Perfect Together, Yet Often Ignored

Healthcare providers can improve patient experience, increase point-of-service payments, and reduce denials by raising visibility into eligibility and registration processes and using root cause analysis to drive corrective action.

By Jason Williams May 10, 2018

Avoid ED Claim Challenges by Developing CDI Teams

UnitedHealthcare’s new policy of auditing certain emergency department claims should prompt hospitals to seek the expertise of clinical documentation improvement teams in outpatient claim processing. 

By Lola Butcher May 9, 2018
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