Using Lean Six Sigma to Improve Healthcare Business Processes
One health system improved its billing accuracy rate from 72 percent to 90 percent by using Lean concepts, Kaizen, and Gemba walks.
Patient-Centric Aid in a Consumer-Driven Marketplace
An adaptive financial assistance system that bills according to a patient’s economic situation can encourage better rates of patient payment.
Boston Children’s Journey to a Better Healthcare Payment Experience
An electronic payment system can help a hospital increase revenue.
Are You Optimizing Your Patient Statements?
Combining patient-centric and easy-to-understand statements with statement delivery through a streamlined EHR integration helps providers build win-win relationships with their patients.
Forum Networking Webinar: Consumerism in Healthcare: Rising Expectations
During this Forum-exclusive networking webinar, attendees will participate in an interactive discussion about the fundamental elements of financial experience that every healthcare organization should master.
Rethinking Revenue Cycle Management
Fully managed revenue cycle functions present challenges and opportunities. When successful, they better align with an organization’s clinical and financial goals.
Transforming Patient Access and Engagement
St. Luke’s Cornwall Hospital overcame patient access challenges with more than a technological fix. The hospital necessitated a culture change and put a high priority on data capture and analysis of previously unmeasured KPIs.
Ask the Experts: Late Charge Reports
What is the general consensus on lab charges that are consistently late because of the need for specimen growth?
Success Factors for Getting High-Cost Drugs Approved
The University of Rochester Medical Center’s high-cost drug manager works to help patients get access to appropriate drugs and mitigates the financial risk associated with buying and administering them.
4 Digital Principles Help Patients Understand Financial Responsibility
Providers can embrace the best practices and tools from the digital world to help consumers better understand and navigate their payment experience.