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Cost Analysis & Management
This course explains how cost accounting helps organizations accurately predict the cost of providing services. It presents an overview of activity-based costing and describes how to develop and analyze cost information by product line. In addition, the course describes methods and benefits of developing a standard costing system, as well as variable and fixed costs…
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Best Practice (Patient Centric) Revenue Cycle Overview
This course will provide you with an overview of the consumer-centric revenue cycle model. The Revenue Cycle includes all of the major steps required to process a patient account from the request for service through closing the account with a zero balance and purging it from the system. Traditionally, the Revenue Cycle has included three…
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Patient Experience and Satisfaction
In this course we will address the HCAHPS (Hospital Consumer Assessment of Healthcare Providers and Systems) survey, patients’ expectations as consumers, and the role revenue cycle team members play in a patient’s experience and satisfaction. We’ll also review the impact that failed communication, poor customer service and quality breakdowns may have on patient satisfaction and…
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Completing the 1500 Health Insurance Claim Form
This course explains the purpose of the 1500 Health Insurance Claim Form and describes how the form should be completed. Estimated course completion time: 2 hours and 30 minutes.
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Advance Directives and Bedside Registration
This course describes the types of advance directives and explains the role of the registrar in identifying the existence of advance directives and processing such directives when they exist. It describes the specific challenges involved in registering patients at the bedside and discusses express or mini registrations, as well as “Jane/John Doe” registrations. This course…
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Completing the UB-04 Billing Form: Locators 42-81
Learn how to complete FL 42-81 of the UB-04 billing form as it applies to all payers, including Medicare, Medicaid and commercial payers. Learners will become familiar with each form locator and understand detailed information about the codes needed to fill in these data areas. Estimated course completion time: 1 hour and 30 minutes. We…
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Completing the UB-04 Billing Form: Locators 1-41
Learn how to complete FL 1-41 of the UB-04 billing form as it applies to all payers, including Medicare, Medicaid and commercial payers. Learners will become familiar with each form locator and understand detailed information about the codes needed to fill in these data areas. Estimated course completion time: 1 hour and 30 minutes. We…
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Internal Controls for Cash Posting and Electronic Funds Transfers
In this course we review internal controls for cash handling and posting, electronic funds transfer (EFT) and electronic remittance advices. Estimated course completion time: 30 minutes.
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How Price Transparency Improves Patient Satisfaction
This course shares how to prepare a price estimate, the role of price estimates in patient financial care, the principles of price transparency, and how pricing information is used to prepare and present price estimates. Estimated course completion time: 1 hour.
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Essentials of Medicare and Medicaid Managed Care
This course provides a brief history and overview of Medicare and Medicaid. It describes government organizations that regulate and administer this program. This course also discusses Medicare reimbursement. In addition, it highlights recent changes in the law affecting Medicare managed care contracting. This course also identifies the rights and responsibilities of Medicare enrollees. It also…