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CFO Pain Points 2024: Margin Challenges & Opportunities for Vendors
This study of 135 hospital CFOs provides CFO personas, top challenges, and the strategic initiatives they are focusing on to improve performance.
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Healthcare Finance: The Big Picture
This course presents a big picture overview of the evolution of healthcare services delivery and payment. It highlights the healthcare transformations including the shift from volume to value, quality, payment satisfaction, competition on costs and the evolution of the payment system. Attention is given to the changing roles of managers in healthcare finance. Estimated course…
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HFMA eLearning Course Preview
If you are not a member of HFMA, please click the “Sign Up Now” button to create a guest account and view this course preview. HFMA members or guests can click the “sign in” button and login. This HFMA course is intended to provide a preview of a typical course experience including layout, interactive learning…
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Patient Financial Communications: Advance of Service
HFMA’s Patient Financial Communications Advance of Service course will help you gain new confidence in communicating with patients about their financial responsibility. This course provides you with tools and techniques to have financial conversations that result in a positive experience for patients contributing to maintaining customer satisfaction for your organization. It shows patient access professionals…
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Patient Financial Communications: Emergency Department
HFMA’s Patient Financial Communications Emergency Department course will help you gain new confidence in communicating with patients about their financial responsibility. This course provides you with tools and techniques to have financial conversations that result in a positive experience for patients contributing to maintaining customer satisfaction for your organization. Patient access professionals will learn to…
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HIPAA: Protecting Patient Information
This course explains the basics of HIPAA’s Privacy Rule and what you need to consider when handling patients’ Protected Health Information (PHI). It also outlines the rights that patients have under HIPAA.
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Cost Analysis & Management
This course explains how cost accounting helps organizations accurately predict the cost of providing services. It presents an overview of activity-based costing and describes how to develop and analyze cost information by product line. In addition, the course describes methods and benefits of developing a standard costing system, as well as variable and fixed costs…
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Best Practice (Patient Centric) Revenue Cycle Overview
This course will provide you with an overview of the consumer-centric revenue cycle model. The Revenue Cycle includes all of the major steps required to process a patient account from the request for service through closing the account with a zero balance and purging it from the system. Traditionally, the Revenue Cycle has included three…
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Patient Experience and Satisfaction
In this course we will address the HCAHPS (Hospital Consumer Assessment of Healthcare Providers and Systems) survey, patients’ expectations as consumers, and the role revenue cycle team members play in a patient’s experience and satisfaction. We’ll also review the impact that failed communication, poor customer service and quality breakdowns may have on patient satisfaction and…