How Texas Health Resources improved patient access and preservice revenue
The health system uses a centralized preservice financial clearance department and automated dialers to contact 98 percent of scheduled patients before they receive services.
Using artificial intelligence to improve revenue cycle operations
In God we trust; all others must bring data — W. Edwards Deming The ability to use the data aggregated throughout the revenue cycle is critical to proactive issue resolution, project prioritization, estimation of financial impact of revenue cycle initiatives and forecasting. However, data analysis at each stage of the revenue cycle is dependent on…
Data Integration Challenges Prevalent with Outside Vendors
Today’s revenue cycle increasingly relies on external business partners to process payments. Unfortunately, passing accounts back and forth from the business office to outsourced vendors brings data integration challenges. Often, reconciliation issues occur when the same account is in multiple locations such as with the hospital and the outsourced vendor. This breakdown in inventory integrity…
A deeper dive into risk-adjustment coding
Common coding pitfalls and best practices for accountable care organizations are discussed in this Q&A.
8 initiatives for overhauling the patient financial experience
Consumers increasingly expect healthcare organizations to provide the type of convenience and efficiency that they are accustomed to receiving from retail and other industry sectors. Moving from “the way it’s always been done” to a customer-centered financial operation requires a major overhaul of processes and protocols, as illustrated by the effort at Atlanta-based Piedmont Healthcare.…
Northwell Health Tackles Patient ID Matching
Patient-identification-matching problems are increasing as the healthcare industry consolidates. However, solutions are available to reduce duplicate record backlogs as demonstrated by an intensive effort at one health system.
Operational Decision Points for Legacy A/R Conversions
Timely decision making and partnering with the right vendor can provide a smooth legacy A/R conversion and be the difference between success or failure.
Avoiding Costly Gaps Amid System Conversions
Learn why it takes time and adequate planning to ensure a seamless conversion of an accounts receivable legacy system.
How to increase point-of-service collections
Processes to improve out-of-pocket estimates and request upfront payments significantly increased point-of-service collections.
2 tech tips for efficiently contacting patients
A predictive dialer allows staff to spend their time talking to patients who are available for a conversation rather than trying to reach patients who are not.