Cover Story

Collecting with compassion: Patient financial care is growing in importance
David Muhs, CFO of Henry County Health Center, is one of a growing number of health system leaders who believe more communication is better when it comes to telling patients what they owe.
Features
Improving point-of-service (POS) collection has long been a topic of discussion across healthcare organizations struggling to meet collection goals.
Hospital and health system finance teams should not view payment audits and denials as being solely their concerns. Instead, these issues require an all-hands-on-deck approach.
An acute care hospital cannot begin to be able to deliver cost-effective care if it lacks a fully coordinated approach for moving patients from admission to discharge.
Formally incorporating clinical leadership within the revenue cycle has helped to engender best practices for financial clearance, Monument Health’s revenue cycle leaders say.
Columns
HFMA Chair Aaron Crane examines what will be required to improve cost effectiveness of health in the United States.
The secret to managing across generations is simple, say Jill Geisler. It’s about not stereotyping people by their ages.
Today’s divided government mirrors the nation’s sharply divided populace. But that does not mean a majority of voters will accept gridlock.
The U.S. healthcare system is at the threshold of adopting an integrated care delivery and operational model that uses human-machine collaboration to optimize staffing, anticipate problems, eliminate administrative tasks, and prep caregivers on patients’ specific wants, needs and desires.
Dan Heckathorne, CFO of San Gorgonio Memorial Hospital, discusses the key qualities that make a successful CFO.
HFMA President and CEO Joe Fifer reflects on the importance of courage in leadership and how it has the quality of timelessness.
Departments
Empire New York Chapter President Barbara Piascik explains why four HFMA chapters recently consolidated and how the change benefits members.
Brent Feickert is the new CFO at Jefferson County Health Center. Stacie Mason, Melinda Hancock, Cheryl Cornwell and Teresa Donohue also have new positions.
Supplements
Robust analytics driven by artificial intelligence can deliver actionable information that improves collections.
In this HFMA executive roundtable, six healthcare finance executives for hospitals and health systems share how the changes they implemented during the pandemic are transforming their workplaces and driving them to rethink how work gets done.
Seeing challenges in labor shortages, shrinking margins and other complexities? Read details about technology-driven solutions in this peer review spotlight.
Healthcare staffing shortages are rising across every category of worker, and they are the healthcare industry’s top patient safety concern. It’s a situation that requires health systems to find new, innovative ways to recruit and retain talent and redesign work within their organizations.


