Hawaii Job Bank

EHR Patient Access Analyst
Hilo Benioff Medical Center
Hilo, HI

Posted 8/29/2025

Job Description:

Location: This position allows for a hybrid (remote/in office) work environment, with a requirement for an incumbent living outside of Hilo to work on-site on the Big Island at regular intervals throughout the year (approximately four times per year for visits of approximately one week each). Airfare and lodging will be paid for by the organization, in accordance with our policies.

Position Summary: As the East Hawaii Region transitions its e-health record to Epic on November 1, the Finance division is growing its team to establish and optimize this transformative system for our hospitals and clinics. As a member of the East Hawaii Medical Group’s E-Health Record Finance team, the Regional EHR Patient Access Specialist will be responsible for collaborating on the design, build, testing, implementation, optimization and support of Epic Patient Access applications. This role supports financial operations by ensuring accurate system configuration and workflow alignment with business needs across acute, CAH, and ambulatory settings.

Essential Duties and Responsibilities: 

• Support Epic configuration, testing, and optimization for key patient access functions including registration, scheduling, eligibility, and referrals.
• Analyze front-end workflows and performance metrics to identify gaps and recommend process improvements that enhance patient experience and operational efficiency.
• Collaborate with Revenue Cycle, Clinical, and IT teams to ensure seamless Epic system integration and support cross-functional initiatives.
• Provide front-line Epic support by troubleshooting access-related issues, documenting solutions, and escalating complex problems as needed.
• Assist with Epic upgrade testing, go-live support, and small-scale project coordination to improve system performance and workflow alignment.
• Create and maintain training materials and reports to support user education, KPI tracking, and ongoing optimization of access operations.

Qualifications: 

• Bachelor’s degree in Finance, Healthcare Administration, Information Systems, or related field. Additional experience in Patient Access as described below may be substituted for a degree on a year-for-year basis
• 3+ years Epic experience in Patient Access
• Epic certification in one or more Patient Access related modules:Revenue Cycle areas preferred or within 1 month of hire
• Advanced proficiency in Epic configuration, workflow analysis, troubleshooting, and end-user training—demonstrated by taking lead roles in builds, go-lives, or upgrades
• Excellent leadership, communication, and problem-solving skills—able to engage with leadership, multiple departments, prioritize issues, and facilitate constructive decision making

Company Description:

East Hawaii Medical Group is the East Hawaii Region’s diverse provider group of over 100 physicians and advanced practice providers, representing various specialties in our hospitals and outpatient clinics. Our group is also responsible for managing the Hawaii Island Family Medicine Residency program that trains new family medicine physicians.

Benefits:

• Medical, dental and vision coverage for employee and your dependents
• 20 days (160 hours) Paid Time Off (PTO)
• 13 paid holidays each year (104 hours); 14 (112 hours) during election years
• Eligibility to participate in 401(K) with match after three months of service
• * Rates listed for paid holidays and PTO days are for 1.0 Full Time Equivalent (FTE) positions assigned to 8 hour shifts. Accruals for these benefits are otherwise prorated based on FTE.
• Loan repayment options available 

About Hilo & The Big Island:

Hilo is located on the east side of the island of Hawaii, and has a quaint, old-Hawaii, small town atmosphere. Our island offers amazing rainforests, waterfalls and beaches. The hospital staff is community-oriented and strive to provide competent and compassionate care to every patient that enters our doors. The area is home to the Hawaii Community College, University of Hawaii, Hawaii Volcanoes National Park, excellent schools and convenient shopping.

Pre-Employment Assessments for External Candidates:

As part of the recruiting process for this position, external applicants (job applicants NOT employed by HHSC’s East Hawaii Region) are required to complete pre-employment assessments shortly after application submission. If you are not an employee of the East Hawaii Region of HHSC, you will receive an email containing assessment instructions. We ask that you complete the assessments within two days of receipt of the request. 

Pre-Employment Health Requirements:

Offers of employment will be contingent on successfully passing a pre-employment examination, which includes a drug screen and other regulatory medical requirements such as, but not limited to, a tuberculosis (TB) screen.  The cost for drug screening and blood draw for QuantiFERON and Titers, shall be borne by the Hawaii Health Systems Corporation.

EHMG-Equal Opportunity Employer:

The East Hawaii Medical Group is a drug free workplace and an Equal Opportunity Employer.

This 2024 video features highlight from the last year across our organization in the East Hawaii 

Apply:

https://jobs.keldair.com/HHSCEastHawaii/jobs/92793?token=9l6JW1IE0CJv41llegg

EHR Health Information Management Data Integrity Analyst
Hilo Benioff Medical Center
Hilo, HI

Posted 8/29/2025

Job Description:

Location: This position allows for a hybrid (remote/in office) work environment, with a requirement for an incumbent living outside of Hilo to work on-site on the Big Island at regular intervals throughout the year (approximately four times per year for visits of approximately one week each). Airfare and lodging will be paid for by the organization, in accordance with our policies.

Position Summary: As the East Hawaii Region transitions its e-health record to Epic on November 1, the Finance division is growing its team to establish and optimize this transformative system for our hospitals and clinics. As a member of the East Hawaii Medical Group’s E-Health Record Finance team, the EHR Data Integrity Specialist will be part of the HIM leadership team and responsible for collaborating on the design, build, testing, implementation, optimizing and support of Epic Health Information Management applications. This role supports financial operations by ensuring accurate system configuration and workflow alignment with business needs across acute, CAH, and ambulatory settings.

Essential Duties and Responsibilities:

• Lead the configuration, optimization and maintenance of Epic HIM workflows to support accurate patient data, regulatory compliance, and efficient chart correction processes.
• Collaborate with Electronic Health Record Team, Finance, Revenue Cycle, and Clinical teams to align Epic system configurations with operational, reimbursement, and compliance goals.
• Conduct testing, validation, and regression analysis for new Epic features and upgrades to ensure system reliability and data integrity.
• Oversight over data quality through duplicate record reconciliation, patient merges, and real-time issue resolution using Epic work queues.
• Develop and maintain financial, quality, and productivity dashboards using Epic Reporting Workbench, Clarity, and Caboodle for HIM performance tracking.
• Support and/or lead end-user training and process standardization efforts to drive documentation accuracy, coding readiness, and HIM best practices across departments.
• Serve as a contact point for HIM end-user issues, including troubleshooting high-impact incidents, coordinating cross-team resolution, and guiding end-user training for advanced topics.

Qualifications:

• Bachelor’s degree in Healthcare Administration, Information Systems, Finance, or a related field; relevant health information management and medical records experience may substitute for education on a year-for-year basis
• Minimum three years’ Epic experience in Health Information Management and medical records management; background in IT systems support is beneficial
• Epic certification in Health Information Management (preferred or attainable within six months of hire)
• Proficiency in workflow analysis, problem-solving, and systems configuration
• Effective communication skills
• Registered Health Information Technician (RHIT) and/or coding certification preferred

Company Description:

East Hawaii Medical Group is the East Hawaii Region’s diverse provider group of over 100 physicians and advanced practice providers, representing various specialties in our hospitals and outpatient clinics. Our group is also responsible for managing the Hawaii Island Family Medicine Residency program that trains new family medicine physicians.

Benefits:

• Medical, dental and vision coverage for employee and your dependents
• 20 days (160 hours) Paid Time Off (PTO)
• 13 paid holidays each year (104 hours); 14 (112 hours) during election years
• Eligibility to participate in 401(K) with match after three months of service
• * Rates listed for paid holidays and PTO days are for 1.0 Full Time Equivalent (FTE) positions assigned to 8 hour shifts. Accruals for these benefits are otherwise prorated based on FTE.
• Loan repayment options available 

About Hilo & The Big Island:

Hilo is located on the east side of the island of Hawaii, and has a quaint, old-Hawaii, small town atmosphere. Our island offers amazing rainforests, waterfalls and beaches. The hospital staff is community-oriented and strive to provide competent and compassionate care to every patient that enters our doors. The area is home to the Hawaii Community College, University of Hawaii, Hawaii Volcanoes National Park, excellent schools and convenient shopping.

Pre-Employment Assessments for External Candidates:

As part of the recruiting process for this position, external applicants (job applicants NOT employed by HHSC’s East Hawaii Region) are required to complete pre-employment assessments shortly after application submission. If you are not an employee of the East Hawaii Region of HHSC, you will receive an email containing assessment instructions. We ask that you complete the assessments within two days of receipt of the request. 

Pre-Employment Health Requirements:

Offers of employment will be contingent on successfully passing a pre-employment examination, which includes a drug screen and other regulatory medical requirements such as, but not limited to, a tuberculosis (TB) screen.  The cost for drug screening and blood draw for QuantiFERON and Titers, shall be borne by the Hawaii Health Systems Corporation.

EHMG-Equal Opportunity Employer:

The East Hawaii Medical Group is a drug free workplace and an Equal Opportunity Employer.

Apply:

https://jobs.keldair.com/HHSCEastHawaii/jobs/92792?token=K37ZLMVrGU2XCFfelC7NsA

EHR Revenue Cycle Specialist
Hilo Benioff Medical Center
Hilo, HI

Posted 8/29/2025

Job Description:

Location: This position allows for a hybrid (remote/in office) work environment, with a requirement for an incumbent living outside of Hilo to work on-site on the Big Island at regular intervals throughout the year (approximately four times per year for visits of approximately one week each). Airfare and lodging will be paid for by the organization, in accordance with our policies.

Position Summary: As the East Hawaii Region transitions its e-health record to Epic on November 1, the Finance division is growing its team to establish and optimize this transformative system for our hospitals and clinics. As a member of the East Hawaii Medical Group’s E-Health Record Finance team, the Regional EHR Revenue Cycle Specialist will be responsible for collaborating on the design, build, testing, implementation, optimization and support of Epic revenue cycle applications. This role supports financial operations by ensuring accurate system configuration and workflow alignment with business needs across acute, CAH, and ambulatory settings.

Essential Duties and Responsibilities: 

• Lead the configuration, optimization, and maintenance of Epic revenue cycle modules—guiding configuration decisions and documenting build strategies for complex workflows.
• Drive analysis of revenue cycle processes, using structured gap analysis to identify improvement opportunities and influence system enhancements.
• Own system testing across multiple revenue cycle departments, validate new functionality end‑to‑end, coordinate timelines, and may lead projects as needed.
• Serve as contact point for end-user issues—troubleshoot high-impact incidents, coordinate cross‑team resolution, and guide end-user training for advanced topics.
• Partner with clinical, financial, and IT leadership to align Epic performance with organizational strategy, champion best practices, and suggest operational roadmap improvements.
• Train staff in workflow optimization and Epic utilization; create and support training program development and delivery.
• Develop advanced custom reports and data extracts using Clarity/Caboodle, to deliver management insights.
   

Qualifications: 

• Bachelor’s degree in Finance, Healthcare Administration, Information Systems, or related field preferred. Additional experience as described below may be substituted for a bachelor’s degree on a year-for-year basis; candidates with a master’s degree in finance, business administration, healthcare administration (or related field) may substitute additional education for one year of required experience.
• 3+ years experience in healthcare revenue cycle operations, including ambulatory finance or revenue cycle; IT systems support background in Revenue Cycle a plus
• Epic certification in one or more Revenue Cycle areas (e.g. Resolute Hospital Billing, Resolute Professional Billing), preferred or within 1 month of hire
• Advanced proficiency in Epic configuration, workflow analysis, troubleshooting, and end-user training—demonstrated by taking lead roles in builds, go-lives, or upgrades
• Project management capability—experience planning and driving small-to-medium projects, creating test plans, documentation, and status communication
• Excellent leadership, communication, and problem-solving skills—able to engage with leadership, multiple departments, prioritize issues, and facilitate constructive decision making

Company Description:

East Hawaii Medical Group is the East Hawaii Region’s diverse provider group of over 100 physicians and advanced practice providers, representing various specialties in our hospitals and outpatient clinics. Our group is also responsible for managing the Hawaii Island Family Medicine Residency program that trains new family medicine physicians.

Benefits:

• Medical, dental and vision coverage for employee and your dependents
• 20 days (160 hours) Paid Time Off (PTO)
• 13 paid holidays each year (104 hours); 14 (112 hours) during election years
• Eligibility to participate in 401(K) with match after three months of service
• * Rates listed for paid holidays and PTO days are for 1.0 Full Time Equivalent (FTE) positions assigned to 8 hour shifts. Accruals for these benefits are otherwise prorated based on FTE.
• Loan repayment options available 

About Hilo & The Big Island:

Hilo is located on the east side of the island of Hawaii, and has a quaint, old-Hawaii, small town atmosphere. Our island offers amazing rainforests, waterfalls and beaches. The hospital staff is community-oriented and strive to provide competent and compassionate care to every patient that enters our doors. The area is home to the Hawaii Community College, University of Hawaii, Hawaii Volcanoes National Park, excellent schools and convenient shopping.

Pre-Employment Assessments for External Candidates:

As part of the recruiting process for this position, external applicants (job applicants NOT employed by HHSC’s East Hawaii Region) are required to complete pre-employment assessments shortly after application submission. If you are not an employee of the East Hawaii Region of HHSC, you will receive an email containing assessment instructions. We ask that you complete the assessments within two days of receipt of the request. 

Pre-Employment Health Requirements:

Offers of employment will be contingent on successfully passing a pre-employment examination, which includes a drug screen and other regulatory medical requirements such as, but not limited to, a tuberculosis (TB) screen.  The cost for drug screening and blood draw for QuantiFERON and Titers, shall be borne by the Hawaii Health Systems Corporation.

EHMG-Equal Opportunity Employer:

The East Hawaii Medical Group is a drug free workplace and an Equal Opportunity Employer.

Apply:

https://jobs.keldair.com/HHSCEastHawaii/jobs/92539?token=3IG3RXhVfUOBWBosxvL6Q