Automation’s Role in Denial Management

Although denial management is a critical part of revenue cycle management (RCM), the associated time-consuming and staff-intensive labor involved with it can overwhelm RCM teams.

Of the leading health systems surveyed, 70% have more than 60 full-time employees (FTEs) on their RCM team. Yet, denial management still takes a significant amount of time and remains a productivity black hole.

As the number of denials continues to increase, many providers are turning to automation to manage the rising review of claims. But, how are they using automation? What type of automation can alleviate burdened teams? And perhaps most importantly, what can we learn from their experience? This whitepaper reveals the results of a recent survey detailing how leading health systems approach denial management and make strategic decisions to invest in technology to transform back-end revenue.

This whitepaper details:

• How your peers are implementing automation
• The benefits of using automation to manage the denials process
• Practical advice on implementing automation
• KPIs needed to monitor performance
• Survey results shown as easy-to-digest stats and graphs