Patient Financial Communications

Handling patient financial conversations in high-stress ED scenarios

Erika Grotto
Published May 30, 2019 3:17 pm | Updated November 18, 2022 1:40 pm

John DeZulovich, director of patient financial services, St. Clair Hospital, shares best practices for financial conversations in the emergency department. Plus, HFMA news and the “Fast Five” on avoiding emergency department denials.

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About the Author

Erika Grotto

is a senior editor at HFMA and is based in Downers Grove, Ill.
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