When the Southern Regional Health Organization (SRHO)—a national consortium representing more than 250 hospitals—was selected for a USAC Healthcare Connect Fund (HCF) audit, their leadership understood the stakes. With years of funding at risk, the process could have consumed staff resources, delayed reimbursements, and created compliance challenges.
Instead, SRHO entered the audit with confidence. As a long-standing partner of FG, SRHO had already built audit readiness into its operations. FG’s proactive management approach, combined with its proprietary FundCapture™ platform, ensured every document, filing, and affiliate record was already organized and accessible.
Over nearly two years of auditor requests, follow-ups, and site reviews, FG handled the heavy lifting. From coordinating directly with USAC to resolving issues like missed site visits, FG kept the process moving without burdening hospital teams.
The result: the audit closed with zero findings. For SRHO, it validated the value of proactive compliance and confirmed the strength of its long-term partnership with FG. Healthcare finance leaders evaluating USAC programs or preparing for audits can learn from SRHO’s experience: start early, choose wisely, and work with a partner that reduces risk while freeing staff to focus on patient care and operational priorities.
By reading this case study, healthcare finance professionals will learn how to:
Strengthen audit readiness with proactive preparation
Reduce internal workload by outsourcing filing and audit management
Simplify documentation with centralized tracking tools
Resolve audit issues quickly through expert coordination
Protect reimbursements by ensuring compliance at every stage
Build long-term strategies that go beyond short-term fixes
