Successful implementation of RCM technology demands a collaborative approach

Organizations navigate the biggest challenges in healthcare? 

At TruBridge, we’re focused on solving the challenges that community healthcare providers face every day. With decades of experience supporting small to mid-sized hospitals and clinics, we understand the unique constraints these organizations operate under — limited budgets, lean teams and a growing demand for services. 

What sets us apart is not just our deep expertise in revenue cycle management (RCM), medical coding, IT and managed services, but our commitment to being a true partner. We’re not here to sell a one-size-fits-all solution — we’re here to listen, strategize and tailor support that helps organizations thrive. Whether it’s improving cash flow, navigating staffing shortages or enhancing technology infrastructure, TruBridge brings the knowledge, tools and people to help providers stay strong in today’s healthcare landscape. 

What advice would you offer to healthcare leaders when choosing among vendors?  

AI, automation and dashboards have great promise — but without the right people behind them, they can fall short of their potential. Healthcare is still a 
human-centered industry, and successful partnerships require a blend of human expertise and technology to reach your goals.  

When evaluating vendors, look closely at the level of hands-on support and expertise they offer alongside their tools. Ask how they work with your team, not just what their technology can do. The right vendor will bring both innovative solutions and trusted advisers to the table — people who know your challenges and are ready to help you solve them in real time. 

What is some advice you can give providers for a successful implementation of a new product or service?  

Implementation isn’t a one-and-done task — it’s a process that works best with full team involvement and strong collaboration. From the beginning, bring stakeholders from across your organization into the conversation. When everyone — from leadership to front-line users — is engaged early on, adoption becomes smoother and outcomes more successful. 

Also, choose a vendor that prioritizes open communication. You want a partner who is responsive, transparent and ready to troubleshoot alongside you. And while it’s great to have vendor support, remember that internal ownership matters too. The most successful implementations happen when organizations stay involved, set clear goals and remain open to feedback and iteration. 

Quick Facts

• 8 years on the Short List
• 96% of Peer Review respondents would recommend TruBridge RCM Product Suite to a colleague

About TruBridge

TruBridge proudly supports rural and community healthcare providers in their efforts to stay strong, independent, and deeply rooted in the communities they serve. Backed by more than 45 years of healthcare experience and trusted by over 1,500 clients nationwide, we offer a mix of technology, services, and strategic expertise — including revenue cycle management, electronic health records (EHR) and analytics — all designed singularly for the realities of rural and community healthcare. With a steadfast commitment to keeping care local, TruBridge helps hospitals flourish as the economic heart of their communities, delivering high-quality, deeply personal care close to home.  

To learn more about HFMA’s Peer Review program, visit hfma.org/peerreview